ORDERING INFORMATION
Ordering from us is fast and easy. To place an order, simply email a purchase order & artwork in vector format to services@oslinepromo.com. You can also fax the purchase order to 314-733-5978, we ask that you send your artwork via email. Customer service hours are Monday-Friday, 9am to 5pm CST. A sales order and digital proof will be sent for approval and payment. For any additional questions please call customer service at 314-733-5977. For blank samples, email us the shipping info- item(s), address, and your FedEx or UPS number. You can have up to 4 blank samples without incurring fees.
Minimum Quantities
All orders under 100 pieces will carry a $38(V) surcharge as they are consider less then minimum. There are no fees for overs or under; exact quantities can be sold. Factory orders or custom colors require a minimum of 2,000.
Layout/PROOFS
After receiving an order, customers will receive a purchase order and digital proof to for approval at no charge. Approval must be given, via writing or email, in order to proceed to production, there may be some minor discrepancies in the proof concerning size, but unless specified, imprints will always be sized to fill the maximum imprint area.
Plate setup
Plate setups for new orders $38(V) for each color and logo. Repeat orders are discounted as we have the plates to $25(V) for setup. Running charges still apply with multiple plates. Switching colors (based on our in house colors) with out changing logos does not incurs additional charges.
RUNNING CHARGE
First color/location is included in the initial setup charge, but any additional colors and/or locations carry an additional fee of $0.125(V) per item. Any orders under 250 that requires 3 to 4 colors will have an additional minimum multi-color convience fee of $45(V).
Pantone matching
We can match any PMS color for $24(V). Just provide the PMS code for your chosen color(s).
We do not guarantee an exact match for all colors, and item color may affect imprint color visibility.
In House Colors
Our in-house colors are used for no additional fees.
Design Fee
If your art file is not AI/EPS/PDF vector format we will request for the file to be sent in the correct format. If you cannot get your hands on vector files, we maybe able to change it to a vector format for you. If we can vectorize your artwork, we will charge a $31(v) design fee. Price may increase based upon the number and detail of the artwork that is being vectored. We will send you a copy back that is formatted vector-style for future orders!
TYPE SETTING FEES
If you need text to be placed on an order, we can do that for you! Our current typesetting fee is $7.25(V) per line. If you send a long sentence/line, it may be divided up into several lines to help with readability and size. We will work with you to find a good font and style that matches the aesthetic of your clients’ needs. If we have to adjust the typesetting style more than two times we will have to charge a design fee. We suggest you already have a font style in mind when utilizing this service.
Minimum Multicolor Convenience Fee
When 3 or 4 colors are used for orders that are less than 250QTY, a Minimum Multicolor Convenience Fee of $45V will incur.
SPLIT SHIPMENTS
Each address after the first will have a $5 NET Split Shipment Fee.
PAYMENT
All merchandise is sold on a 5Q price code. New customers, unless owned by an umbrella company that is already on terms, must prepay. Payments will be accepted via phone, email, fax, ACH, or snail mail. We accept, Visa, Matercard, Discover, and American Express with no additional fees. Please note that when we receive payment we will still need approval to move into production. Payment must be in-hands in order to proceed in production. Ask about our NET-15 terms available after placing 5+ orders in a calendar year.
Cancellation/returns
Projects may be canceled at any time before approval of the artwork. If a project is canceled after its production begins, the customer will incur a $50.00 cancellation fee in addition to the plate setups and inventory used. If an order is returned to us, the cost of shipping and return fee will be the responsibility of the customer. If any order is produced and is unsatisfactory for any reason, it must be submitted within 30 days after the customer receives the order. Contact customer service to process a claim.
Domestic Shipping
When we ship we make sure to always blind ship our packages regardless of what you are shipping your order on (our shipping account or a third party).
We normally ship via FedEx Ground. If it is shipped via Fedex Express, there is a handling fee based on quantity. If you are shipping UPS there will also be a handling fee based upon the quantity:
| Quantity | Cost |
|---|---|
| 100 | $10 |
| 250 | $15 |
| 500 | $20 |
| 1000 | $25 |
| 2000 | $30 |
| 3000 | $40 |
| 4000 + | Call for pricing |
If you wish to use Third-Party Freight as an option for larger orders. Please provide us the name of the company and the sheet and we will contact you when your paid shipment is ready for pick up. It is that easy!
Please note that for both Domestic and International Third party shipper numbers we will not provide a shipping refund, as it is not billed through O & S Supply Company LLC. If you provide a third party shipping number you knowingly agree that shipping will not be refunded by O & S Supply Company LLC.
International Shipping
For orders shipping internationally, O&S Supply Company will send the finalized box dimensions so that you can create the shipping label(s) and commercial Invoices, only if it is not already listed on your Final SLC sent for approval and payment. The finalized box sizes will not change, so please make sure the labels are created to match the information provided. YOU must provide the shipping labels and commercial invoices for the shipping address(s) listed on your order. O&S Supply Company will not be responsible for incorrect or incomplete shipping labels, or commercial invoices.
Three days before the expected Ship Date listed on your SLC, we require the shipping labels to be provided. If there is a delay in providing the shipping labels, there will be delays in shipping your order. Once shipped, we will notify you with the tracking number listed on the master label.
