customer satisfaction
If the client is not satisfied, our job is not done, and we leave no job unfinished!
Our customer-center philosophy is embraced by every one at O & S Supply Company, LLC
and is evident in the policies we stand behind, including 100% satisfaction in:
PRODUCT QUALITY
We per-select the best possible quality products for every purchase order to ensure you are getting only the best. If you are not happy with the quality of the products you or your clients receives, we will pay for the product to be returned. Once we have the product in hand we will replace your order at our cost or your money back.
IMPRINT QUALITY
We imprint our products with premium quality inks and top of the line machinery. Along with our professional graphic artist, we guarantee your promotional products will stand out. With each item carefully pad printed by hand, we double check everything to make sure registration is high, even in the small spaces with multiple colors. If the imprint should be unsatisfactory or of poor quality for any reason, we will refill the order at no extra cost upon return at times.
Accurate Delivery
We promise accurate production and delivery, which means your order gets delivered accurately and on time to where it needs to be, even overseas! We can even switch the address location as long as it has not yet shipped! If you have your own FedEx account you will not be charged for using the account! If you have a UPS account, there will be a handling fee.
| Quantity | 100 | 250 | 500 | 1000 | 2500 |
|---|---|---|---|---|---|
| Price | $10 | $15 | $20 | $25 | $30 |
Once we ship your packages we will send you the tracking information to watch your package(s) as it moves in transit. We also make sure that if a package is lost in transit we will do all we can to find it or replace it. NOTE: Express shipping will not be used unless requested. Handling Fees will apply for Express shipping.
Experience
Over the years we have worked very hard to develop and maintain a reputation for providing world class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
Mr. Ying Han the founder of O&S Supply CO. LLC has over 10 years of experience in this industry. This insures the most popular item is carried. If we do not have it we can try to get it for your client.
With more than 200 items in stock O&S Supply is your reliable source for promotional products. We also provide customized quality products to meet your special needs. At O&S Supply, we strive to make sure everything we do honors our commitment to the highest quality and give our customers what they deserve.
Custom Order
The minimum number of pieces for a custom shape order is 2000. A one-time mold production fee based on sizing will apply on fully-customized items. Average production time is 3-4 weeks, depending on the complexity of the design. All custom shapes are shipped from the factory overseas and carry a shipping fee based on weight, size, schedule, and number of pieces. Shipping will be by air or by sea depending on the order size and shipping cost.
Rush Orders
If an order is placed and needs to be produced in less than our current production time, it is subject to a rush fee. This fee will bump the order up in production for a faster turnaround time. Please, contact us for further information and pricing.
